Returns & Exchanges

Before we send anything

Every piece is checked by hand before it is packed. If you would like extra photographs of a piece before you pay, ask — we would far rather send them than have something arrive that is not what you expected.

If something is wrong

If a piece reaches you damaged, or is not the piece you ordered, message us on WhatsApp within 48 hours of delivery with photographs and we will put it right.

Ready to ship pieces

A ready-to-ship piece can be returned within 7 days of delivery, provided it is unworn, unwashed, unstitched and in the condition it arrived in. Message us on WhatsApp within those 7 days to arrange it.

Made to order pieces

A made-to-order piece cannot be returned. It is embroidered from the first stitch for you alone, over four to six weeks, and cannot be offered to anyone else. Please ask us anything you want to know — and ask for extra photographs — before you place a made-to-order request.

Postage and refunds

Return postage is paid by the customer. Once the piece reaches us and has been checked, the refund is made in cash, by bank transfer to the account you paid from. The original delivery charge, where one was paid, is not refunded.

Handwork

Every piece is embroidered by hand, so slight variations in the threadwork are natural — they are the mark of genuine handwork. Colours may vary slightly from screen images.